35. For refunds, cancellations and other order queries, Siclids can be contacted at [email protected] and 1300xxxxx ( number tbc).
36. Siclids may conduct surprises, promotions, competitions, incentive programs or offers to members of the Club via the Website from time to time and as promoted on the Website or other forms of direct marketing to you. By participating in any such surprise, promotion, competition, incentive program or offer, you acknowledge and agree that the terms and conditions of participation in these surprises, promotions, competitions, incentive programs or offers as stated on the Website and/or in any other written communication from Siclids to you apply in addition to and form part of these Terms and Conditions. These Terms and Conditions prevail to the extent of any inconsistency between them and any surprise, promotion, competition, incentive program or offer terms and conditions.
37. Siclids may make various benefits available to members of the Club, which may include discounts on Siclids products and services, discounts on third party products and services, access to competitions and promotions advertised on the Website and bonuses (Benefits). You may be eligible to receive Benefits by reason of your Club membership and level of membership, as determined by Siclids in its absolute discretion. The nature, quantity, availability and award of Benefits are in Siclids absolute discretion and no correspondence will be entered into.
38. Benefits may be either offered by Siclids or its third party commercial partners (Benefit Partners) as stated on the Website from time to time.
39. To redeem or participate in a Benefit, you must follow the instructions provided by Siclids and/or the Benefit Partner at time of award of the Benefit. The method of redeeming Benefits may vary depending on the type of Benefit and the requirements of Siclids and/or the Benefit Partner. Benefits may only be redeemed once and all redemptions of Benefits are final. Any and all additional and ancillary costs not expressly stated, but which may be incurred in redemption of a Benefit, are your responsibility.
40. Benefits are subject to any prevailing or additional terms and conditions of use or participation, including any applicable entry dates, closing dates, expiration dates and/or redemption limits. You must redeem the Benefit by the time stated at time of award of the Benefit and if you do not redeem the Benefit by its redemption date, the Benefit will automatically expire and be forfeited without compensation. Limits may also be imposed on the number of Benefits you may redeem at any given time and these limits are stated at time of offer or award of the Benefits and are subject to change from time to time without notice.
41. Redemption of Benefits may be subject to the availability of Siclids and/or the Benefit Partner and particular Benefits may not be able to be redeemed at all times. To the fullest extent permitted by law, Siclids and any applicable Benefit Partner accept no responsibility for any Benefits being unavailable. If any Benefit or any element of a Benefit becomes unavailable for any reason beyond the reasonable control of Siclids or a Benefit Partner, Siclids or the Benefit Partner reserves the right to award a similar Benefit or Benefit element of equal or greater value.
42. Benefits must be taken as offered and cannot be varied. Benefits cannot be combined with any other offers, discounts, upgrades or promotions. Benefits and the rights they confer on members cannot be sold, transferred, assigned or otherwise dealt with except in accordance with these Terms and Conditions. Any attempt, successful or otherwise, to sell, transfer, assign or otherwise deal with a Benefit other than in accordance with these Terms and Conditions will render the Benefit void and will constitute a breach of these Terms and Conditions and may be unlawful. Benefits are not replaceable if lost or stolen. Benefits will be declared void if stolen, forged, mutilated or tampered with in any way. Benefits are not exchangeable and cannot be taken as cash. Siclids accepts no responsibility for any tax implications that may arise from Benefits and independent financial advice should be sought. Siclids accepts no responsibility for any variation in Benefits or their value.
43. Where a Benefit is provided by a Benefit Partner and not by Siclids, to the fullest extent permissible by law, the provision of the Benefit and your redemption of the Benefit is the direct responsibility of the Benefit Partner and not Siclids. The Benefit Partner is the supplier and holder of the applicable Benefit at all times. The Benefit Partner is solely responsible for providing you with the Benefit offered as specified on the Website and is sole responsible for fulfilling the Benefit. Any queries in respect of the goods and/or services connected with the Benefit, any representation made by a Benefit Partner, or the Benefit itself, must be directed to the Benefit Partner and not to Siclids.
44. Siclids is not acting as agent for any of the Benefit Partners nor are any of the Benefit Partners agents for Siclids, or otherwise authorised to contractually bind Siclids in any way. To the fullest extent permissible by law, Siclids does not accept any liability whatsoever with regard to the goods and/or services provided by the Benefit Partner, or the Benefit Partner’s failure, delay or refusal to supply the goods and/or services or any Benefit, whether or not in connection with the Club. The rights (if any) that you may have in connection with such matters are solely against the Benefit Partner. All goods and/or services supplied to you by a Benefit Partner will be subject to the terms and conditions applicable to the Benefit Partner’s supply of the goods and/or services. To the extent permitted by applicable law, Siclids excludes all liability for the availability, quality or fitness for purpose of the Benefits offered and redeemed through Benefit